Effective Date: 30/10/2023
Company Name: Abbira Care Pty Ltd
Website: https://abbiracare.com.au/
ABN: 88 292 348 147

1. Commitment to Privacy

Abbira Care Pty Ltd (“we”, “us”, or “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant provisions under the NDIS Act 2013 and the Aged Care Act 1997.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal and sensitive information.

2. What Types of Information We Collect

We collect both personal information and sensitive information, including:

  • Personal Information: Name, contact details, date of birth, address, emergency contacts
  • Health Information: Medical history, disabilities, diagnoses, medications, care plans
  • NDIS/Aged Care Information: Participant number, goals, funding information
  • Employment Information (for staff): Work history, police checks, Working with Children Checks, qualifications
  • Technical Information: IP address, device details, usage of our website and systems

We collect this information only where necessary for service delivery or legal compliance.

3. How We Collect Information

We collect personal information directly from you, your authorised representatives (e.g. carers, family members), or third parties such as:

  • The NDIS or other government departments
  • Healthcare professionals
  • Guardians or plan managers
  • Our website or social media platforms (only general, non-sensitive data via cookies)

4. Why We Collect Your Information

Your personal information is collected for the following purposes:

  • To assess your eligibility for NDIS/aged care services
  • To deliver tailored care and support services
  • To communicate with you and manage your relationship with us
  • To comply with our obligations under the NDIS, Aged Care, and Privacy legislation
  • For administrative functions (e.g. billing, service coordination, incident management)
  • For safety, quality monitoring, and continuous improvement

5. Use and Disclosure of Information

We only use or disclose your information for the primary purpose for which it was collected or as otherwise permitted by law.

We may disclose your information to:

  • Your GP, allied health professionals, or medical specialists
  • NDIS, My Aged Care, or other government agencies as required
  • Legal or compliance consultants (if legally required)
  • Third-party service providers (e.g. IT systems, payment processors) under binding agreements
  • Family members or carers, only with your consent or where legally authorised

We do not sell your personal data.

6. Security of Information

We take all reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures include:

  • Encrypted digital record systems
  • Staff confidentiality agreements
  • Secure physical storage (locked cabinets)
  • Access restrictions and multi-factor authentication
  • Regular staff privacy and data security training

7. Access and Correction of Your Information

You have the right to:

  • Request access to personal information we hold about you
  • Request correction if the information is inaccurate, out of date, or incomplete

To request access or correction, please contact us in writing. We may need to verify your identity before responding.

8. Privacy and NDIS Participants

As a registered NDIS provider, we follow the NDIS Code of Conduct and comply with reporting requirements to the NDIS Quality and Safeguards Commission.

Any incidents involving personal information or breaches of privacy will be reported in line with the NDIS Commission’s incident management and complaints process.

9. Complaints and Concerns

If you have a concern or complaint about how we handle your personal information, please contact us directly. We will respond within a reasonable timeframe.

If you are not satisfied, you can contact the:

Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
Phone: 1300 363 992

Or, if you’re an NDIS participant:

NDIS Quality and Safeguards Commission
Website: https://www.ndiscommission.gov.au
Phone: 1800 035 544

10. Website Use and Cookies

Our website may use cookies and analytics tools to track usage trends and improve user experience. These do not collect sensitive personal information.

You can control cookie preferences in your browser settings.

11. Overseas Disclosure

We do not routinely disclose personal information overseas. If this becomes necessary (e.g. cloud storage via international providers), we will ensure compliance with APP 8 and require equivalent data protection.

12. Updates to This Policy

We may update this policy to reflect legal or operational changes. The most current version will always be available on our Website. Continued use of our services after any updates constitutes your agreement to the revised policy.

13. Contact Us

Abbira Care Pty Ltd
ABN: 88 292 348 147
Website: https://abbiracare.com.au
Registered Office: 18 Snowsill Way . Fraser Rise VIC 3336